Director of Operations | Food Distribution
Introduction
My name is Frédérique Tahon, Recruitment Director at Fed Supply, specializing in logistics, supply chain, transportation and operations roles.
I am currently looking for a Director of Operations for a well-established, family-owned Quebec-based food distribution company, recognized for its service reliability, product quality and people-first culture.
Mission
Reporting directly to the executive leadership team, you will act as their right-hand operational partner, fully accountable for warehouse and logistics performance.
The role is Monday to Friday, 7:00 a.m. to 4:00 p.m., with 24/7 operational accountability (decision-making, continuity and emergency handling).
You will join a strong leadership group in a fast-moving environment focused on performance, operational excellence and continuous improvement.
Key Responsibilities
Leadership & People Management
• Lead and develop a management structure including:
o 2 Transportation Supervisors (day & night)
o 2 Warehouse Supervisors
o Around 60 employees total
• Drive engagement, accountability, retention and team development.
• Ensure alignment between management and floor operations.
Operational Oversight
• Oversee end-to-end operations: receiving, storage, picking, shipping, transportation and returns.
• Ensure compliance with food safety, quality standards, and customer service expectations.
• Provide rapid, effective decisions during operational disruptions or emergencies.
Performance & Continuous Improvement
• Define, monitor and improve key KPIs (productivity, on-time delivery, inventory accuracy, logistics cost, H&S).
• Identify optimization opportunities across processes, space, labor planning, transportation and systems.
• Lead modernization and continuous improvement projects.
Cross-Functional & Strategic Partnership
• Collaborate closely with executive leadership on operational strategy.
• Align business objectives with real-world operational capacity.
• Act as a key partner to Sales, Customer Service, Finance and HR.
Your profile
• 10+ years of proven experience in food/agri-food distribution, including combined warehouse + transportation management.
• Strong background in leading high-volume or multi-site operations.
• Hands-on, floor-oriented leadership with the ability to drive change and performance.
• Data-driven mindset, comfortable with WMS/ERP tools and KPI management.
• Fluent bilingual French/English (spoken and written) is mandatory.
What’s Offered
• Permanent position, Monday–Friday, 7 a.m.–4 p.m.
• Director-level accountability at all times.
• Compensation: $140,000+, based on experience.
• Strong performance bonus program.
• Stable, family-owned company with a structured leadership team and real operational autonomy.
• A strategic, high-impact role at the core of the business.
Closing
If you are a seasoned operations leader in food distribution who thrives on performance, structure and strong team leadership, this is a unique opportunity to become the executive team’s operational right hand within a solid, growing and people-focused organization.
