IT Support Technician – Level 1
Introduction
I’m Frédérique Tahon, Recruitment Director at FED IT, specializing in IT recruitment.
I’m currently hiring an IT Support Technician (Level 1) for a growing Quebec-based organization operating in a multi-site distribution environment, currently undergoing a strong technological transformation.
You’ll join a collaborative, user-focused IT Operations team.
Mission
As part of the IT Operations team, you will provide technical support across multiple locations, ensuring system availability and user satisfaction.
You will play a key role in maintaining day-to-day IT operations.
Key responsibilities include:
• Providing IT support to users across head office, retail locations, and distribution center
• Managing and resolving support tickets in line with SLAs
• Troubleshooting hardware and software issues
• Managing workstations (Windows 10/11, macOS)
• Supporting Microsoft 365 environment (F1–E5, Teams, SharePoint)
• Managing IT asset lifecycle (deployment, maintenance, inventory)
• Participating in IT projects and deployments
• Documenting processes and procedures
• Training users on Microsoft tools and internal systems
• Contributing to continuous improvement of support services
• Participating in on-call rotation (evenings and weekends)
Your profile
We’re looking for a hands-on, service-oriented IT technician comfortable working in a fast-paced, multi-site environment.
What we’re looking for:
• College diploma in IT or equivalent
• 3–5 years of IT support experience
• Strong knowledge of:
o Windows 10/11 and macOS
o Microsoft 365 (F1–F3, E1–E5, Teams, SharePoint)
o Adobe tools (Illustrator, Photoshop)
• Experience supporting POS systems
• Knowledge of Dynamics 365 POS (asset)
• Experience in retail or multi-site environments
• Strong troubleshooting and problem-solving skills
• Customer-focused mindset and sense of urgency
• Strong organizational skills
• Advanced bilingualism (French/English required)
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Working Conditions
• Permanent full-time position
• Salary: $50,000–$55,000 (fixed)
• Hybrid work model (depending on internal policy)
• Flexible schedule
• Group insurance
• Personal days + birthday leave
• On-call rotation (evenings & weekends)
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Conclusion
If you enjoy hands-on IT support, user interaction, and working in a fast-paced environment, this role is a great opportunity to make a real impact.
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