IT Support Level 1-2
Introduction
Hello,
I'm Robin, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.
Mission
Mission
As an IT Support Technician, you will provide proactive technical assistance to internal users and ensure the stability and performance of IT environments.
You will be involved in managing end‑user equipment, maintaining network infrastructure and optimizing IT tools to support operational continuity. Occasional availability outside regular working hours may be required for maintenance or urgent situations.
Key Responsibilities
User Support & Maintenance
Provide level 1 and 2 technical support to users.
Diagnose and resolve hardware, software and network issues.
Manage user accounts, access rights and permissions.
Support Windows environments and collaboration tools.
Ensure the reliability of communication and video conferencing tools.
Network & Infrastructure
Support and troubleshoot local network infrastructure.
Work with network equipment such as switches, firewalls and access points.
Maintain connectivity across systems and platforms.
Asset & Equipment Management
Prepare, configure, deploy and maintain IT equipment.
Install and support business applications.
Manage IT asset inventory and lifecycle.
Track and manage software licenses.
Collaboration & Projects
Work closely with internal users to resolve technical issues.
Collaborate with internal IT teams and external vendors.
Participate in IT projects (deployments, security, improvements).
Support the planning of technology upgrades.
Your profile
Your Profile
Education & Experience
Diploma in IT or equivalent experience.
Experience in IT technical support.
Experience in industrial or manufacturing environments (asset).
Availability for occasional after‑hours support.
Technical Skills
Strong knowledge of Windows environments and Microsoft 365.
Familiarity with identity and access management tools.
Understanding of networking concepts (LAN/WAN, TCP/IP, Wi‑Fi, VPN).
Experience with server environments and collaboration tools.
Scripting knowledge (asset).
Core Competencies
Strong customer service orientation.
Analytical thinking and problem‑solving skills.
Effective communication and teamwork.
Ability to perform under pressure.
Organized, autonomous and able to prioritize tasks efficiently.
Proficiency in French and good working knowledge of English.
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