IT technician level 2-3

Introduction

Hello,
I'm Robin, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.
We are looking for an Application Support Analyst to join our dynamic team. This is a permanent position, 100% on site, located in downtown Montreal.

Mission

- Provide first and second level support for incidents reported by users related to the office and telephone environment.
- Process service requests and assist technicians in the management and maintenance of office and telephone environments.
- Analyze incidents, identify underlying causes and propose appropriate corrective solutions.
- Train users on new technologies and computer system updates.
- Recommend fixes and improve existing documentation and procedures.
- Manage inventory of IT equipment, such as computers, cell phones and tablets.
- Collaborate with team members as well as the Head of Information Technology to identify opportunities for improvement and propose fixes relating to support, procedures and management of the office environment.
- Provide support to the network administrator in his responsibilities.
- Perform any other related tasks, as needed.

Your profile

- Degree in computer science or related field.
- Minimum of three (3) years of relevant experience in office automation and IT support in an IT department.
- Solid experience with Windows 10 operating system.
- Expertise in the administration of Office products, including the 365 cloud version.
- Experience with SCCM and Intune.
- Good command of Microsoft cloud computing environments (OneDrive, Azure AD, etc.).
- Knowledge of TCP/IP and DNS networks.
- Knowledge of Windows Server, an asset.
- Familiarity with ITIL processes, an asset.
- Interpersonal communication skills.
- Good management of priorities.
- Strong customer orientation.
- Constant concern for quality.
- Ability to analyze and solve problems.

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