Application Support Analyst
Introduction
Hello,
I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.
We are looking for an Application Support Analyst to join our dynamic team. This is a permanent position, 100% on site, located in downtown Montreal.
Mission
We are looking for a senior profile, a minimum of 5 years' experience in a similar position will be required.
Responsibilities:
- Provide technical support while ensuring dedicated and personalized follow-up with the structure's North American customers and partners.
- Collaborate with the company's development teams to escalate product issues, and keep abreast of all new product features and functionalities.
- Enhance software and provide ongoing support to our customers.
- Periodically attend pre-sales activities as required.
Your profile
- Bachelor's degree in computer science, engineering, information systems
- Minimum 5 years' experience in a similar role
- Fluency in English (French an asset)
- Strong ability to multi-task and prioritize multiple open questions in a timely manner
- Ability to problem solve and break down complex concepts and technical issues
- Ability to interact with APIs and describe their use
- Experience in JavaScript, C#, .NET, HTML5, SQL
- Hands-on technical knowledge of Microsoft Windows Server (IIS configuration), SQL Server, (configuration and scripting), Windows and Android OS
- Experience of Windows and VM-Ware server installation
- Knowledge of networks (domain, LAN and Proxies)
- Microsoft Azure VM configuration (load balancer, content delivery network)
- Experience in personnel management is an asset
*********The use of English is required for this position for the following reasons:
- Communication with international customers: As some of our customers are based abroad, you will be required to communicate with them regularly in English, both orally and in writing.
- Working with English-speaking partners: You will be required to work with English-speaking suppliers and partners to monitor orders and manage contracts.
- Drafting documents in English: You'll be responsible for drafting reports, reports and other documents in English.
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