IT Support Manager
Introduction
Hello,
My name is Robin, and I’m a recruitment and business development consultant at FED IT, a recruitment firm specialized in IT.
I handle two types of recruitment: temporary and permanent.
All our recruitment consultants are IT experts who speak your language and operate in your world. We cover roles in IT, including development, business intelligence, and infrastructure.
Mission
The IT Support Coordinator is responsible for overseeing technical support activities within the organization. Key responsibilities include:
Technical Support Management: Supervise the support team to ensure effective user assistance.
Incident Tracking: Ensure quick resolution of technical issues and maintain thorough follow-up on support requests.
Process Improvement: Analyze incident trends to suggest improvements to existing procedures.
Training and Documentation: Develop user guides and train staff on IT tools.
Technology Watch: Stay up to date with technological developments to recommend innovative solutions.
Required Technical Skills
To succeed in this role, the following skills are typically required:
Proficiency with Incident Management Tools: Knowledge of software such as GLPI or ServiceNow.
Operating Systems Knowledge: Experience with Windows, macOS, and Linux.
Networking and IT Security Skills: Understanding of basic networking and cybersecurity principles.
Ability to Write Technical Procedures: Skilled in documenting processes and technical solutions.
Experience in IT Asset Management: Monitoring and maintaining the organization’s IT equipment.
Your profile
The following personal qualities are essential:
Organizational skills: Ability to manage multiple tasks and priorities simultaneously.
Excellent communication skills: Ability to interact effectively with users and technical teams.
Team spirit: Capacity to collaborate across departments and lead a team.
Customer-oriented mindset: Commitment to delivering high-quality service to users.
Proactivity: Anticipation of issues and proposal of innovative solutions.
🎓 Education and Experience
Typical qualifications for this position include:
Degree in Computer Science
Professional experience: Several years in IT support, with a progression toward coordination or team management responsibilities, and proven leadership experience.
English proficiency is required for this position for the following reasons:
Communication with English-speaking users and clients: You will regularly interact with them in both French and English, verbally and in writing.
Collaboration with English-speaking partners: You will be required to work with English-speaking suppliers and partners.
Recruitment Process:
First interview via Teams with a Fed IT consultant.
Second interview directly with the client, following the job presentation.
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