IT Support Technician
Introduction
Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment.
I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business intelligence and infrastructure professions.
I'm currently looking for an IT support technician for one of our customers. This is a permanent, hybrid position. Salary varies according to experience (maximum $60,000).
Mission
Your tasks will be :
• Manage day-to-day IT-related problems.
• Collaborate with the team to resolve daily incidents, ensuring fast and efficient handling.
• Offer proactive technical support, providing rapid and appropriate solutions to end-user problems.
• Escalate unresolved incidents to the next level of support, ensuring effective follow-up.
• Accompany new employees during their integration process, to ensure rapid familiarization with tools and procedures.
• Document solutions to recurring problems and keep existing knowledge databases up to date.
• Carry out change requests outside normal working hours (updates, server reboots, maintenance, etc.).
Your profile
• Diploma in computer science, user support
• 2 years' experience in a similar role
• Understanding of Windows operating systems, computers, servers, networks, mobile devices and other technology products.
• Experience with Active-Directory and Windows 10.
• Good interpersonal and communication skills.
• Bilingual English/French (written and spoken, some company employees are English speakers).
The company offers a competitive salary, benefits (group insurance, retirement savings, sick days), flexible working conditions and 3 weeks' vacation.
You can contact me at guillaumefrealle@fedit.ca
Find all our offers on www.fedit.ca
Only those candidates whose applications have been selected will be contacted.
.png)
