Level 1-2 IT Technician
Introduction
Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment.
I work on two types of recruitment: temporary and permanent in Montreal and Montérégie. Our team of IT experts speaks your language and operates in your world. We cover IT, development, business intelligence and infrastructure.
Mission
I'm looking for a level 1-2 computer support technician for one of our customers in Montreal. This is a permanent, on-site position. Salary varies according to experience ($55,000 to $65,000) - on a 40-hour week basis.
Your missions will be :
• Respond to user support requests by phone, email or in person
• Diagnose and resolve level 1 and 2 hardware and software incidents (PCs, printers, applications, networks, etc.)
• Assist users in the use of software and IT tools
• Prioritize interventions according to urgency and impact on users
• Install, configure and update workstations, peripherals and software
• Document procedures and technical solutions to enrich the internal knowledge base
Your profile
• Degree in computer science or equivalent
• Minimum 2 to 4 years' experience in a similar technical support position
• Good interpersonal skills, good communication skills, team spirit
• Good stress management and ability to remain calm in emergency situations
• Basic network skills (TCP/IP, DHCP, DNS) and user account administration (Active Directory) - Office 365
• Knowledge of cloud environments
• Fluency in French
• Knowledge of technical English is an asset
The company offers a competitive salary, benefits (group insurance, retirement savings, sick days), flexible working conditions and 3 weeks' vacation.
You can contact me at guillaumefrealle@fedit.ca.
See all our job offers at www.fedit.ca
Only those candidates whose applications have been selected will be contacted.
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